← Passenger rights & travel help

Delayed, lost or damaged baggage 🧳

If your checked baggage does not arrive or is damaged, report it to the airline's baggage service desk before leaving the airport whenever possible.

What to do

1. Request a baggage irregularity report or case reference number.
2. Keep your baggage tags, boarding pass, booking confirmation and photographs of any damage.
3. Ask the airline how to track the case and how to submit a formal claim.
4. Keep receipts for essential replacement items and check which expenses are reimbursable.
5. Observe claim deadlines. They can be short and vary by journey and applicable convention.

Official guidance: US Department of Transportation baggage information ↗.

Independent general travel information. The airline's conditions and applicable law determine the remedy.