← Passenger rights & travel help

Flight delays & cancellations 🕒

When a flight is delayed or cancelled, ask the operating airline for the reason, your updated itinerary and the options available under the rules applying to your journey.

Practical checklist

1. Confirm the flight status and whether you have been rebooked.
2. Ask about alternative flights or a refund when applicable; understand the consequences before choosing.
3. Request written information about the disruption and your passenger rights.
4. Keep receipts for reasonable expenses and ask whether meals, accommodation or transport are provided.
5. Contact the operating airline first and escalate unresolved complaints to the relevant authority.

Compensation and care requirements vary by jurisdiction and circumstances. Weather, safety issues and other causes may affect eligibility.

Official guidance: EU passenger rights ↗ · US DOT refunds ↗.

Independent general travel information, not legal advice.